Exchange Policy

NICARLO LUXE EXCHANGE POLICY

Overview

At Nicarlo Luxe, every pair of footwear is crafted with precision and care to deliver premium comfort and timeless design.
However, we understand that sometimes you might need to exchange an item for a different size or style.
Our 7-day Exchange Policy is designed to make that process smooth and hassle-free.

Eligibility for Exchange

To qualify for an exchange, please ensure that:

  1. The product is unused, unworn, and in its original condition, with all packaging, tags, and accessories intact.

  2. The exchange request is initiated within 7 days of delivery.

  3. You have valid proof of purchase (order confirmation or invoice).

  4. The item is not a custom-made or sale/clearance product, as those are non-exchangeable.

Please note: Minor variations in color or texture due to studio lighting or screen resolution will not be considered a defect.

How to Initiate an Exchange

  1. Contact our customer care team at support@nicarloluxe.com within 7 days of receiving your order.

  2. Mention your order number, the reason for exchange, and the desired size or product.

  3. Once your request is approved, our team will share detailed return shipping instructions and guide you through the next steps.

  4. After the returned item passes inspection, we’ll dispatch the replacement product.

Note: Products returned without prior approval will not be accepted.

Exchange Charges

  • Defective or Wrong Item: If you received a defective, damaged, or incorrect item, the exchange shipping cost will be fully covered by Nicarlo Luxe.

  • Size or Style Exchange: For exchanges due to size or preference, customers will bear the return shipping charges, while we will ship the replacement at no additional cost (one-time exchange per order).

Processing Time

  • Once the returned product is received and inspected, we’ll confirm your exchange approval within 2–3 business days.

  • Replacement dispatch typically takes 3–5 business days after approval, subject to stock availability.

  • If your requested size or product is unavailable, we may offer a refund as an alternative.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Custom-made or personalized products

  • Final sale or promotional clearance items

  • Products showing signs of wear, damage, or missing tags/accessories

Additional Guidelines

  1. Pack the product securely to avoid any damage during return transit.

  2. We recommend using a trackable courier service and retaining the receipt until your exchange is completed.

  3. Any free gifts or promotional items received with the order must also be returned in their original condition.

Customer Support

For any exchange-related assistance, please reach out to our support team:

Customer Support – Nicarlo Luxe

Email: support@nicarloluxe.com
Phone: 8439966375
WhatsApp: 8439966375

Thank you for shopping with Nicarlo Luxe, a proud brand under A4SZ Lifestyle Enterprises.
We value your trust and are committed to providing a seamless and satisfying shopping experience.